Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at ataura.businessteam@gmail.com. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions ataura.businessteam@gmail.com.
Damage and problems
Please inspect your order on receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and rectify it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at ataura.businessteam@gmail.com. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions ataura.businessteam@gmail.com.
Damage and problems
Please inspect your order on receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and rectify it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.